Working with others

Dennis Tseng, Strategy Intern

"Very early in my first job, after I’d screwed up a major client relationship, then copped an attitude with the primary contact, (who, honestly, deserved it), I was told: 'Be contrite. I don’t care if she is a horrible person. You screwed up, it’s your fault, admit you were wrong, and this will all end soon.' Since then, I’ve always found that admitting I’m wrong is the easiest way to move past an interpersonal problem (and often disarms the person I’m having trouble with)."