Privacy Policy

Updated August 22, 2016

This Privacy Policy covers the Unstuck LLC family of sites (including any feeds and mobile applications) now or in the future owned or operated by Unstuck LLC, and/or our affiliates (collectively, "Unstuck", "us", "we", or "our") including, without limitation, www.unstuck.com (collectively, our "Digital Tools"). This Privacy Policy does not apply to any of our other Digital Tools that contain a separate privacy policy. We will maintain your data that we collect through our Digital Tools as described in this Privacy Policy.

Your privacy and the security of your Personally Identifiable Information are important to us. To demonstrate our commitment to our users' privacy, we provide the following Privacy Policy to inform you of our policies regarding the collection, use, and disclosure of Personally Identifiable Information (as defined below) collected from you during your use of our Digital Tools.

This Privacy Policy is an integral part of our Digital Tools and cannot, in any way, be separated from the Terms and Conditions of Use posted on our Digital Tools ("Terms & Conditions"). By using our Digital Tools, you agree to this Privacy Policy.

 

EU-U.S. Privacy Shield

Unstuck participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Unstuck is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

Unstuck is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Unstuck complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Unstuck is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Unstuck may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Unstuck complies with the U.S.–Swiss Safe Harbor Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Unstuck has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Unstuck's certification, please visit https://safeharbor.export.gov/swisslist.aspx.

We may update this Privacy Policy from time to time, as specified in the "Changes to this Privacy Policy" section below. By using our Digital Tools or any of our products, services, offerings, features, tools, or resources that we provide on our Digital Tools or via link to Apple's iTunes store, including our mobile applications and other products or offerings for handheld or mobile devices, you agree to the terms of this Privacy Policy. If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@unstuck.com.

Please remember that this Privacy Policy applies only to information (i) collected by our Digital Tools and/or (ii) communicated to us or our service providers in connection with the use of our services or products. We are not responsible for the privacy of any information you reveal or post in any public forum (e. g., message board, blog, personal page, or any other Community Area (as defined by the Terms & Conditions)) or through the "Public Profile" feature available on our Digital Tools, or for the privacy practices of websites that are operated or owned by third parties.

 

Information We Collect

We may collect personal data (including, without limitation, age, birthdate, address, name, email address, zip code, phone number, Facebook account information, geo location information and credit card information) from you. Such information is referred to as "Personally Identifiable Information". We may collect Personally Identifiable Information in a variety of ways, including, without limitation, in the following circumstances: (i) registering for an account, (ii) participating in surveys, sweepstakes, contests, and promotions ("Surveys and Promotions"), (iii) contacting us, (iv) visiting and browsing our Digital Tools, (v) registering for and/or purchasing our products or services, and (vi) using our online products and services.

 

Registration

Our Digital Tools may require you to register with us or a third party partner in order to use our products or services, purchase our products or services, or access certain features of our Digital Tools. Information collected during the registration process may include Personally Identifiable Information as well as other information and data, including without limitation, your Digital Tools username and account password. We may also collect your IP address when you register and use our Digital Tools and/or your credit card information when you purchase any of our products or services.

 

Surveys and Promotions

We also collect certain information about you and your web browsing sessions if you participate in Surveys and Promotions, which allows us to coordinate the marketing support that allows us to continue to share our knowledge, insights, and opinions. Participation in Surveys and Promotions is optional. Should you choose to participate, the information we collect for Surveys and Promotions may include your name, phone number, address, zip code, e-mail address, IP address, the website that referred you to our Digital Tools, and other data.

 

Contacting Us

You may also contact us by filling out and submitting a form through our Digital Tools, by submitting feedback when you are logged in to our Digital Tools, or by emailing info@unstuck.com. When you contact us through our Digital Tools, your full name and email address are transmitted to us. Any other information you choose to include in the form you submit would also be transferred to and stored on our servers.

 

Anonymous Information

We also collect "Anonymous Information", such as demographic information (like profession, age, gender, and number of children), traffic statistics and general usage patterns regarding page views and activity, dates and times you use our Digital Tools, the website that referred you to our Digital Tools, and the method by which you accessed our Digital Tools, files accessed through our Digital Tools, responses sent to the browser, the length of data sent to the browser, and other data used in the communication between browser and our Digital Tools. It is optional for you to provide demographic information (such as profession, age, gender, and number of children), but providing this information is encouraged so we can provide a more personalized experience on our Digital Tools. We may also collect information regarding data and personal anecdotes that you input on our Digital Tools or that you share with us in connection with your use of our services and/or products, which may include, among other things, your name, phone number, address, zip code, e-mail address and other Personally Identifiable Information.

 

Information from Other Sources

We may also supplement the information we collect with information from other sources, such as Flurry Analytics to assist us in evaluating and improving our Digital Tools and services to determine your preferences so that we can tailor our Digital Tools and services to your needs, and/or to study behavioral questions in general.

 

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by Unstuck and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Digital Tools, tracking users’ movements around the Digital Tools and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our shopping cart and to remember users’ settings (e.g. log in state, language preference). Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Digital Tools, but your ability to use some features or areas of our Digital Tools may be limited.

 

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include but is not limited to Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do link this automatically collected data to other information we collect about you. We do this to improve the services we offer you and ensure proper site functionality.

 

Local Storage (HTML 5)

We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our Digital Tools or to display advertising based upon your Web browsing activity use Local Storage such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

 

Behavioral Targeting / Re-Targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

 

Online Services

We collect information, some of which may be Personally Identifiable Information, that you voluntarily provide to us when you choose to use some of our online services (available either for free or on a subscription basis) such as the Community Areas, or purchase or use our products or services.

 

Handheld Products

Information is also collected when you use our mobile applications and other handheld products, including the software application needed to utilize our handheld products on your handheld device (the "Application"). During the installation of the Application and subsequent synchronizations, we collect Anonymous Information concerning your device (such as the specific type of operating system and hardware you have, and the amount of free and total memory) and the Application's files on your device. We do not collect geo location data through our handheld products.

Our handheld products also collect information about your usage of the Application (such as the dates you last synced with the Internet or the dates you last used certain features). When you sync your device with our Digital Tools, we store some of this information.

 

Mobile Analytics

We use mobile analytics software to allow us to better understand the functionality of our mobile application on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

 

How We Use the Information We Collect

We use your Personally Identifiable Information to provide our services and products, and to communicate with you regarding such services and products. We may also use your Personally Identifiable Information on an anonymous and/or aggregated basis for any purpose related to Unstuck's business, products or services, including without limitation, any commercial purpose. In addition, we may use your Personally Identifiable Information to provide information you have requested or services or products you have purchased to resolve disputes, collect fees, and troubleshoot problems. We also may use and/or share your Personally Identifiable Information: (i) to respond to specific inquiries made by you; (ii) to provide our services and products; and (iii) to customize, measure, and improve our products, services, content, and layout. In addition, we may analyze and use your Personally Identifiable Information and supplement it with other information we obtain to notify you and target advertising to you regarding special offers, products, services, and information that we think may be of interest to you, and to measure the advertising effectiveness of advertisements on our Digital Tools.

We use your Anonymous Information for the purposes of system administration, providing certain site functionality and content, targeted advertising, site tracking, and collecting and reporting aggregate usage information. We may combine Anonymous Information with your Personally Identifiable information to notify you of special offers and target advertising and other content to you.

 

Affiliates

We may disclose information (including Personally Identifiable Information) about you to our affiliates. For purposes of this Privacy Policy, "affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Unstuck, whether by ownership or otherwise. Any Personally Identifiable Information relating to you that we collect through our Digital Tools and provide to our affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

 

Phishing

We do not and will not, at any time, request your credit card information, your username, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. Identity theft and the practice currently known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is our top priority. For more information about phishing, you may want to visit the Federal Trade Commission's website at https://www.consumer.ftc.gov/articles/0003-phishing.

 

Opt-in Emails and Offers

By registering as a user of our Digital Tools or purchasing our services or products, you automatically grant us permission to contact you at your e-mail address. If you are not a registered user of our Digital Tools, you may elect to receive updates from us about special offers, new services, and other noteworthy news items by contacting us at info@unstuck.com. If you have opted-in to receive e-mails from us through either of the foregoing methods, to stop receiving e-mails from us, please see our opt-out policy described below. We will never sell, rent, or share your Personally Identifiable Information, including your email or phone number with any third parties for marketing purposes without your express permission. We may share your Personally Identifiable Information with our service providers for the purpose of delivering our products, services and/or emails to you or as required by law.

 

Choice/Opt-out

Our users are given the opportunity to opt-out of emails to which they have previously opted-in, either through registering as a user of our digital tools or contacting us at info@unstuck.com as described in the "Opt-in Emails and Offers" section above. This does not apply to emails that relate to our Digital Tools information, Terms & Conditions, your account and purchases or that are automatically generated by the system (registration confirmation emails). For example, even if you have unsubscribed from our promotional email messages, we will still send you confirmations when you purchase any of our products or services. Users who no longer wish to receive our promotional communications may opt-out of receiving these communications by clicking on the Unsubscribe link provided in emails.

 

Information Sharing

Except as set forth in this Privacy Policy, we will not share your Personally Identifiable Information with third parties.

 

Posting

Any information voluntarily disclosed by users and posted on our Digital Tools (on message boards, web logs, chat areas, or any other Community Area) may be viewed and used by others. Except as set forth in this Privacy Policy, we do not sell, rent, trade, or give away any of your Personally Identifiable Information including your last name and your email address. If you post Personally Identifiable Information that is accessible to the public online, you do so at your own risk. Be aware that you may receive unsolicited messages from other parties as a result. Our blog is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the Personally Identifiable Information that was posted to the comments section removed. To learn how the third party application uses your information, please review their Privacy Policy.

 

Third Party Service Providers

We engage certain third parties to perform various functions and provide services to us (for example, web hosting services, maintenance services and data collection services). These third parties may have access to some of your Personally Identifiable Information and/or your activity on our Digital Tools, but only to the extent necessary to perform these functions and provide such services, and only pursuant to contractual obligations requiring such third parties to maintain the privacy and security of your Personally Identifiable Information in accordance with this Privacy Policy.

 

Email or Refer a Friend

Through our referral tools for informing a friend about our Digital Tools, or one of our products or services, we will automatically send your friend a one-time email containing the information you request to be sent. If you elect to use these referral tools, we will collect from you certain Personally Identifiable Information about your friend which you have provided, such as your friend's name and email address. We do not store your friend's information or use it for any other purpose.

 

Social Media Widgets

Some of our Digital Tools may include social media features, such as the Facebook "like" button and widgets, such as the "share this" button or interactive mini-programs that run on our Digital Tools. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Digital Tools. Your interactions with these features are governed by the privacy policy of the company providing it.

 

Compliance with Laws and Law Enforcement

We may choose to disclose some or all of your Personally Identifiable Information if required by law or in the good faith belief that such disclosure is reasonably necessary to comply with legal process, enforce this Privacy Policy and/or our Terms and Conditions, or other terms and conditions applicable to our services or products, or protect the rights, property or safety of Unstuck, any third party or the public, or to prevent or stop any illegal, unethical, or legally questionable activity. Although we make every effort to preserve your privacy, we may be required by law to disclose information you have provided in obtaining our services or using our Digital Tools. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could bring harm to others.

 

Changes in Corporate Ownership

If any or all of our assets are acquired by, or merged with, another entity, we will share some or all of your Personally Identifiable Information with that entity. You will be notified via email and/or a notice on our Digital Tools of any change in ownership, as well as any choices you may have regarding your Personally Identifiable Information.

 

Accessing and Changing Your Information

If you are a registered user of our Digital Tools, you may always access and modify your Personally Identifiable Information you provide by visiting the "sign in" area at the home page. To delete your information, contact us at info@unstuck.com. You may or may not be able to modify the Personally Identifiable Information you provide through other parts of our Digital Tools.

Such updates, corrections, changes, and deletions will not have an effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our systems. The need to back-up our systems to protect information from inadvertent loss means that a copy of your Personally Identifiable Information may exist in a non-erasable form that will be difficult or impossible for us to locate. We promise that promptly after receiving your request, all Personally Identifiable Information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as reasonably practicable.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Security

We place great importance on the safety and security of your Personally Identifiable Information. We employ certain physical, procedural, and technological measures in an attempt to protect your Personally Identifiable Information from unauthorized access and use. Although we do attempt to keep your Personally Identifiable Information secure, no security measures are perfect; there is always a possibility that a security breach could occur, resulting in the release of Personally Identifiable Information.

We currently do not collect, process or store any credit card information. Rather, we use a third party vendor, who is currently Braintree, to collect, process and store credit card information. Please refer to Braintree's Privacy Policy for additional information.

 

Links to Other Sites

Our Digital Tools may contain links to other websites, in several places. In addition, through our Digital Tools, you may be given the opportunity to purchase (or to obtain more information regarding) certain content, products, or services which are sold through a person or company other than us. We will attempt to make it clear to you when you are dealing with a third party by opening a new browser or otherwise notifying you that you are leaving our Digital Tools. For example, if you see a phrase such as "powered by" or "brought to you by" followed by the name of a person or company other than Unstuck or any of its affiliates, then you are likely on, or about to enter, a website hosted or operated by a person or company other than us. You should pay particular attention to which website you are visiting when submitting any Personally Identifiable Information to these websites. This Privacy Policy addresses the use and disclosure of only that information that we collect from you through our Digital Tools. Different rules may apply to information you submit to other websites, and we encourage you to review the privacy policies of those websites.

 

Third-party authorization

You can log in to our Digital Tools using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personally Identifiable Information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Digital Tools to your profile page to share with others within your network.

 

Our Policy re Children; Parental or Guardian Permission

Our Digital Tools are not directed toward persons under 13 years of age. The content on our Digital Tools may not be appropriate for children. CHILDREN UNDER THE AGE OF 13 ARE NOT PERMITTED TO USE OUR DIGITAL TOOLS and we require that children between the ages of 13 and 18 obtain their parent's or guardian's consent before viewing our Digital Tools.

If a parent or guardian becomes aware that his or her child has provided us with Personally Identifiable Information without their consent, he or she should contact us at info@unstuck.com. If we become aware that a child under 13 has provided us with Personally Identifiable Information, we will remove such information from our files.

 

California Privacy Rights

California Do Not Track Notice: Because there are not yet common, industry accepted "do not track" standards and systems, our Digital Tools do not respond to Do Not Track signals. In addition, we may allow third party service providers to collect personal data from your activity on or use of our Digital Tools, as described in the "Third Party Service Providers" section above.

California Disclosure Information: Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of Personally Identifiable Information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please e-mail us at: info@unstuck.com, or write to us at: Unstuck, attn: Nancy Hawley, 395 Hudson Street, 8th Floor, New York, NY 10014, with a reference to California Disclosure Information.

We will respond to such written requests within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.

If you are a California resident and do not want your personal data to be shared with third parties for direct marketing by such third parties, please contact us at info@unstuck.com to unsubscribe from future communications and information from such third parties. Opting out of receiving communications and information from our third party partners is not the same as opting out of our newsletter or other communications. To stop receiving communications from Unstuck, please see our opt-out policy described above.

 

Contact Information

If you have any questions or suggestions regarding this Privacy Policy, please contact us at: info@unstuck.com.

Unstuck LLC
395 Hudson Street, 8th Floor
New York, NY 10014

 

Changes to this Privacy Policy

This Privacy Policy may be revised from time to time for any reason. If this Privacy Policy changes, the revised policy will include a revised "last modified" date, and we will notify you of any material changes by posting the new policy on this page and highlighting the material changes prior to such material changes becoming effective. Any such changes will automatically apply to all uses of our Digital Tools and collection and use of your Personally Identifiable Information, on or after such effective date (until such time as this Privacy Policy is subsequently revised). If you don't want us to use your Personally Identifiable Information according to the terms of the new policy, you can opt-out by contacting us at info@unstuck.com. Be sure to check the Privacy Policy whenever you submit Personally Identifiable Information or use our Digital Tools.

UNSTUCK is a trademark of Unstuck LLC.  © 2017 Unstuck LLC. All rights reserved.