FREQUENTLY ASKED QUESTIONS
What is Unstuck, exactly?
Unstuck is a free app that helps you focus on and think differently about a stuck moment so you can move forward. It’s like having a coach on hand whenever you’re feeling stuck about a life situation.
Does the app really get me unstuck?
Unstuck gets you to the point where you understand what you need to do to move forward and how you’ll do that. The magic of the app is that it plays back what you are feeling, thinking, and doing in your stuck moment in a way that offers you insight. From there, it gives you an approach on how you can get unstuck as well as tools to help you think through details.
What, specifically, does the app offer?
At Unstuck, we believe that people get stuck all the time in different kinds of ways. And that’s good, because when you get unstuck, your life gets better.
The app will first explain how you are stuck. It could be any one of eleven types of stuck moments: Tunnel Visionary, Deflated Doer, Drifter, Waffler, Reluctant Adapter, Idle Achiever, Fuzzy Forecaster, Ad Libber, Perplexed Planner, Lone Leader, Avoider. These aren’t permanent labels. You might act like a Waffler one day and an Idle Achiever a month later.
It will also give you an approach for how to get unstuck. With each approach there are tips to help you think differently. Unstuck also provides a suite of interactive tools designed to help you find the right way to get yourself unstuck. Note: Tools currently are available only on the iPad app version. Instead of just moving the same tools to the web, we have been focusing on Life Courses, which incorporate the same approach as the free app, but go deeper and include lots of interactive tools, videos, and worksheets. You can find out more about them here: https://www.unstuck.com/life-courses/
Who created Unstuck?
The app is the brainchild of SYPartners, which helps individuals, leaders, teams, and organizations become the best versions of themselves, so they can create massive positive impact in business and society. Keith Yamashita (chairman) and Susan Schuman (CEO) co-founded Unstuck in December 2011 as a way to bring the intelligence of their consulting practice to wider audience.
What kinds of devices does Unstuck run on?
The app runs on PCs, tablets, and smartphones with Apple or Android operating systems. This web-based app works best in Chrome, Safari, and Firefox browers. For iPad users, we support iOS9 or later version. It's available for free download here at the iTunes store.
Currently, these two versions of the app are not synched.
How do I create an Unstuck icon on my smartphone, tablet, or computer for the web app?
For iPhones: 1. Go to the login screen for the web app (you don’t have to be logged in). 2. Select the share icon (the box with the upward arrow), then select “add to home screen.”
For Android phones and tablets: 1. Go to the login screen for the web app (you don’t have to be logged in). 2. Open your browser menu and select “Add to homescreen.”
For PCs: 1. Go to the login screen for the web app (you don’t have to be logged in). 2. Go to the Tools icon in the upper right of your screen. 3. Select “Add site to apps.”
Sorry, Mac computer users; it’s not possible to create an Unstuck icon on your desktop.
Pointers on how to use Unstuck
How often should I use the Unstuck app?
There's no limit to how often you can use the app. People get stuck all the time in different ways, and the app is a handy way to start moving ahead again. Use it to kick-start your thought process, make a plan, test out a decision, get to the root of a problem, or refresh a routine. The tools and tips in Unstuck are designed to help in all kinds of situations.
How many stuck moments can I save?
You can save up to 10 stuck moments and all the details about them, including your thoughts and feelings, your diagnoses, related tips, and tools.
The app says I have to delete a stuck moment before starting a new one. What do I do?
For web app users: For web app users: Go to the Home page by using the menu in the upper right of the screen. Click or tap the stuck moment to show your stuck report. Just beneath the date, toward the top of the page, select "Delete this stuck."
For iPad app users: Go to the Home page by tapping the white house icon in the lower left of the screen and selecting "Home" from the pop-up menu. Select one of the stuck moments or tools that you want to delete and press it with your finger until the "Delete" box pops up. Tap "Delete" and you’re done.
How do I find my previous stuck moments?
For web app users: All your stuck moments are displayed on the Home page of the app. Use the menu in the upper right the screen to navigate to the page.
For iPad users: Whenever you restart the app, you will start at the Home page, which will be your dashboard. Your dashboard will include all of your stuck moments, up to 10. If you are elsewhere in the app and want to go to your dashboard, tap the house icon in the lower left of the screen. When the menu comes up, select the Home option.
Can I use the tools without having a stuck moment?
For iPad app users: Absolutely. You can go directly to the Tool Gallery by tapping the house icon in the lower left. When the menu comes up, select the Tool Gallery option. Or, tap any open stuck moment on your home screen, then select "Go to Tool Gallery."
For web app users: Not yet. More news to come soon in 2017.
I can't get past the So-Me/Not-Me card sort in the iPad app. What do I do?
You need to sort every card into one of two piles labeled "So Me" and "Not Me" in order to move to the next step. Sometimes the app is fussy about the placement, so try neatening up your piles of cards. That will probably prompt the arrow to appear so you can go to the following screen.
If you placed all the cards into one pile, either the "Not Me" pile or the "So Me" pile, the app won't move forward because it either has too much or no information to help it understand your stuck moment. Please select one or more cards to place in the empty pile.
Is the information I put into the app private?
Technicalities you might need to know
Why won't my registration submission go through?
For iPad app users: Most likely, the iPad you’re using is not connected to the internet. When it is, try again. The quickest way to register is with your existing Facebook account, but it only takes a few seconds longer to create an account with your email address and a password of 6 characters or more.
Can I have multiple accounts on one iPad?
Yes, you can. The information for all the accounts will be stored on that iPad, so be mindful that you won't be able to transfer the accounts to another iPad.
Can I log on from someone else's iPad to access my Unstuck account?
Not at this time. All your Unstuck information is stored on the iPad where you signed up. This is why your account in the web app and iPad are not synced.
If I lose my iPad and download the app again, will it have my information?
No, it won't. To retrieve your Unstuck information, restore the app from your iTunes account.
How often can I use each Life Course?
As often as you like. Once you buy a Life Course, you have unlimited on-demand access to that course to do over and over again on your own schedule. You can start multiple sessions within each course, and you'll have access to all of them at all times. You do not have to finish one session to start a new one, though we highly recommend it to maximize your intent and focus. Each course is sold separately.
Can I buy a subscription to Life Courses?
Not yet. For each Life Course, it's a one-time purchase of $49.99, which includes taking the course as many times as you like.
What do I need to take Life Courses?
The course is taken online, on demand. You need a web browser and an internet connection. Currently, the experience is optimized for your laptop or desktop. There are worksheets in PDF that you can download onto your computer and print out.
What language is Life Courses in?
The course is written and recorded in U.S. English. The videos are closed captioned in English. The audio portions have downloadable transcripts in English. We will add more languages in the near future. Let us know what languages you would like.
What if I don’t like the Life Course?
Email us at firstname.lastname@example.org within 30 days of starting the course, and we will refund your money — no hard feelings.
Can I give Life Courses as a gift?
What a thoughtful idea! To gift a course to someone, please email us and let us know how many you'd like to give. From there, we will take you through the very easy process.
Is there a discount for large orders?
Yes. For orders of 100 or more, you receive 10% off the purchase price. For larger orders, please contact us for pricing.
What if I have other questions?
We’d love to help. The best way to reach out is by emailing us.