A tip to help you get Unstuck

Play back what you hear

Listening is complicated. Any number of things — lack of sleep, bad weather, thinking about tonight’s party — can interfere with hearing the message the same way it was spoken. So when communication issues arise (or even when they don’t), it helps to repeat back what you heard for confirmation. And vice versa. It’s one of the best ways we know to stop problems from getting out of hand.